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FAQs

What is your return policy on personalized or custom-made items?

Monogrammed items are FINAL SALE. (Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.)

What if I receive a damaged item or something is missing?

We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, please email our Customer Service team at info@littlelacebox.com to tell us what happened. We will contact you within approximately one business day to resolve the issue.

Do you accept exchanges?

Because our inventory changes on a regular basis and can be limited in quantities, exchanges may be difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do wish to exchange something you've received (other than subscription box purchases) please contact Customer Service by email at info@littlelacebox.com

Do you accept returns?

We accept returns on most purchases (other than subscription box purchases and items marked "Final Sale"), however, some exclusions and fees apply. Should you wish to return your purchase, simply send it back in an unused and re-saleable condition within 14 days of when it was delivered to you. Please note there will be 10% restocking fee deducted from your refund (10% of the purchase price).

Does Little Lace Box™ ever send out FREE boxes for review purposes

Yes, but first you must become an affiliate (see the link below) and once you reach a predetermined sales number, we will send you a free box every other month.

http://www.littlelacebox.com/pages/affiliate-center

If I live outside the U.S., can I still have a Little Lace Box™?

Not yet. We're working on our international shipping though, so don't be dismayed. Your time to be spoiled is coming soon so check back with us!

How about if I live in Hawaii, Alaska, or Puerto Rico? Can I have a Little Lace Box™?

Yes! We're standing by to ship your box full of designer bliss so subscribe now!

Why is a Single Month Little Lace Box so much more expensive?

It's actually no different than any subscription. If you purchased a Sunday edition of the NY Times at a newsstand, it would cost $5.00 for that single issue. If you subscribe to the NY Times, it cost $2.00 for the entire week (seven issues). The same is true of Little Lace Box, if you purchase just one, it is more expensive than if you subscribe to our bi-monthly subscription box.

Remember, there's more to “Value” then just “Price.”

1) The products in our store are all of the highest quality.

2) If you’re a subscriber, you get FREE SHIPPING on any purchase in our store. No minimums.

3) You also receive LLB Loyalty Reward Points for every purchase you make. Those points can be converted into discount certificates that you can use as credit toward the purchase of items in our store.

4) If a product is in stock, it will ship within 24 hours.

5) If a product is out-of-stock, and it is available at our fulfillment partner, Amazon, then they will ship it to you within 24 hours.

6) Most of our products ship USPS Priority Mail, so you get them in 2 to 3 days.

7) If anything arrives damaged, we will replace it or refund your money.    

Will you notify me when my box ships?

Yes! We won't deprive you of the anticipation of knowing when your box will arrive. Plus, this will give you the opportunity to hide it from your neighbors if you don't want them knowing where all your fabulous comes from.

Why do you quote a three-day shipping window?

We print all the shipping labels out at one time, and that triggers a "order fulfilled" notice that comes from our website. However, no one will actually receive an email tracking notification until the box is in transit, and "in transit" means after the box receives its first scan at the post office. We do that because in the past we sent tracking notifications when we first printed the labels but it typically takes three days before the boxes actually ship from our location. In the past, that early notification caused problems, so we decided not to notify anyone until the LLB was well on its way.

After we print all the labels, we do something that is extremely time consuming and that is, we have the labels separated by transit time. Basically a box being sent Priority Mail, will be delivered in 1 to 3 days and the post office indicates that right on the label. So we ship all the boxes going to 3-day delivery addresses on the first day, two-day delivery addresses the next day, and one day delivery addresses on the third day. That is why we quote a three-day shipping window each month. We do all of this in an attempt to ensure that everyone gets their box on the same day.

**Additionally, please note that if you need to change your address it must be done 14 days prior to our ship date which is the 20th of each month. There are no exceptions. If you did not alert us to an address change at a minimum of 14 days prior to ship date than we are not responsible for lost packages nor will we refund or send out a new box.**

We hate spoilers, we want everyone to be surprised, so we go through this extra effort to make sure we've done whatever we can to keep a secret a secret. The reality is that USPS is not perfect (no business is) and some boxes go to Ohio by way of California and in those cases the poor folks in Ohio miss the surprise. But we tried our best.

Will you charge my account automatically every other month?

Yes, but you will be billed for your first month immediately upon placing your order, even if your bi-monthly subscription begins next month. After your initial payment is made, your renewal date will be adjusted to reflect the date of the following box shipment date. So for example, if you subscribe on December 17th for our January LLB, you will be charged immediately for the January box, but your next payment won't happen again until March. And that will be for the March LLB.  Please remember this is a bi-monthly box delivered every other month.

What if I want to take a break from fabulous and cancel?

Well, if you're sure you want to miss out on all the upcoming and amazing items you'll receive in your upcoming Little Lace Boxes, you have a couple of different options. You can simply email us at info@littlelacebox.com and ask us to "suspend" your account until you are ready to start again (this must be done by the 30th of the month prior to the month that the next box will be shipped) or you can cancel online by visiting your account page to cancel your subscription at any time. 

What if I cancel my subscription prior to the box actually shipping?

In that case, we will refund your money and we will NOT ship your box. However, we do charge a 4% processing fee, which covers the fees we get charged when you made the purchase.

When do the boxes actually ship?

Little Lace Box will start shipping on or about the 21st of the month to all our subscribers, as of that date. For those of you who sign up as a subscriber after the 21st but before the 1st of the following month, your box will be shipped by the end of that same month. (Unless the box is already sold out) If you sign up after the 1st of the following month, then your box will start shipping on the 21st of the new month. Make sense? I know, it can be pretty confusing. REMEMBER, IF WE ARE SOLD OUT, THEN OUR SITE WILL INDICATE THE BOX THAT WE ARE SELLING AT THAT TIME.

Do you tell subscribers what's in the next box?

No, but we will tell them what the theme will be for the box that is shipping next. [row] We are not just a Fashion and Beauty box. If that is what you are looking for, then there are boxes that are a better fit for you than ours. We are a lifestyle box. In addition, we follow a theme calendar that we feel will resonate with women. Themes are an important point of difference for LLB. In the 1950’s a very famous father took his two daughters to a local carnival to ride the rides. As he sat there watching them on one of the rides, he kept thinking, “there has to be a better way to entertain families than this;” he left and designed a theme park and Disneyland was born. Themes can help give meaning and message to the items in each month’s box. Our themes are meant to do more than just sell boxes. Our hope is that we will curate a fun box each month that delivers real value, not just in the items we picked out, but also in the theme that provided the roadmap for the content curation. Our themes will never be outrageous; we are basically old souls in twenty something bodies. We are three sisters, and we grew up doing all the things sisters do: playing, laughing, crying, fighting. And our personalities are poured into each box. When you receive your box, you can expect to receive gorgeous items from one or more of these categories; fashion accessories; jewelry; beauty and skincare products; home and kitchen items or designer fragrances. Again, it just depends on the theme for that month. I’ll leave you with a quote from one of our favorite companies,

Shabby Apple –

“Because they are beautiful. Because they are powerful. Because they have unique distinctions. Because they can use that power and beauty to shape and change the world in individual ways. Because they have always contributed. Because I believe in women.”

I wish that was our original quote, and although it is not, it truly captures why we are passionate about what we do.

Do you have a loyalty program?

Yes! Our program is called LLB Reward points. Little Lace Box™ rewards you for being a loyal customer. You will automatically receive one LLB point for each dollar spent in our online boutique or with our subscription box. For every 50 points you accumulate, you receive a LLB reward dollar that you can spend on any item in our online boutique. Points can be tracked by looking at your online account.  

How does one leave a product review?

Excellent question!  Just find the product in our store. Click on it and scroll down to "review" and start typing. It's that easy.

If I find multiple coupon codes on the internet, can I use all of them, or am I limited to just one?

Sorry, but you can only use one coupon code per subscription/customer. If you attempt to use more than one code, your subscription will be canceled.

Why was my comment removed/not published? We appreciate constructively critical feedback, but our goal is to keep the discussion positive and if the tone of your comment is rude, angry, or in poor taste, it won't be published. 

 

 

 

 

 

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